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DATA ANALYTICS

i-RED Insight

Transforming after-sales diagnostics with data intelligence

i-RED Insight

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Diagnostics Data Analytics

Transforming after-sales diagnostics with data intelligence

i-RED Insight

i-RED Insight is an advanced analytics platform that unlocks the value of after-sales diagnostics data and operational KPIs. It empowers automotive OEMs, dealers, and service networks with actionable intelligence to improve vehicle uptime, operational efficiency, and customer satisfaction. Designed for scalability and extensibility, i-RED Insight ingests, harmonizes, processes, and analyzes diagnostics feedback from vehicles, workshop systems, and operational sources—transforming raw data into meaningful operational insights and predictive intelligence.

i-RED Tester Cloud Interface

Key Highlights

Key highlights of i-RED Insight Solution

Centralized Data

Unified dashboards aggregating diagnostics sessions, flashing events, parameters, and DTC heatmaps into a single analytics view.

Actionable Analytics

Interactive and configurable dashboards highlighting top failure modes across vehicles, ECUs, variants, and regions.

Logging and Operation History

Detailed multi-level logging including application logs, bus logs along with click-by-click user operation history for issue reproduction.

Workshop Performance

Performance metrics tracking technician productivity, repair time, service centers benchmarking and score cards.

Predictive Insights

Helps estimating like hood of fault occurrence, provide service recommendations and optimization of spare-parts and technicians.

Predictive Maintenance

Rule-based engine intelligence and data analytics to predict potential failures, enabling proactive maintenance and minimizing unplanned outages.

Integration Support

API based integration with existing DMS/CRM systems and other business intelligence tools.

Benefits

Advantages that transform your diagnostic workflow

Vehicle Performance

Deep analytics on vehicle behavior and field performance, enabling continuous feedback to OEM engineering and quality teams.

Improved Service Efficiency

Turn diagnostic data into practical workflows and insights that reduce turnaround times and minimize unplanned maintenance.

Improved Service Quality

Enable data-backed decision making throughout the aftersales lifecycle — from technician guidance to parts inventory planning.

Cost Reduction

Predict likelihood of failures and streamline service execution to cut idle time and optimize parts inventories.

Enhanced Customer Experience

Deliver more reliable service delivery, faster turnaround, and fewer repeat visits through proactive diagnostics and recommendation.

Frequently Asked Questions

i-RED Insight is an analytics platform for aftersales diagnostics and operations, helping OEMs and service networks turn diagnostic data into actionable and predictive insights.

Automotive OEMs, Tier-1 suppliers, dealers, and service networks can use i-RED Insight to improve diagnostics efficiency and aftersales operations.

It provides visibility into technician productivity, repair turnaround times, and service center benchmarking through performance dashboards and scorecards.

Yes, i-RED Insight supports API-based integration with DMS, CRM, telematics platforms, and enterprise business intelligence tools.

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