Solution for collaborative diagnostics by providing tele-diagnostics experience for vehicle dealerships and experts
Connect, collaborate, and solve vehicle issues remotely with experts
i-RED Assist revolutionizes vehicle diagnostics by enabling seamless collaboration between technicians and experts regardless of their physical location. This tele-diagnostics platform bridges the expertise gap, allowing junior technicians to access senior expert support in real-time.
With comprehensive interactive features including chat, audio/video calls, screen sharing, and secure vehicle session transfer, i-RED Assist ensures that complex diagnostic challenges can be resolved efficiently, reducing vehicle downtime and improving overall service quality.
Features that enable seamless remote diagnostic collaboration
Provides simple GUI to use interactive features such as chat, audio call, video call and screen sharing
Can be used on desktop, tablet as well as mobile devices
Secure vehicle session transfer to expert for troubleshooting
No Installation or extra plugins required to start remote assist session
HTTP over TLS 1.2 (HTTPS), Multi factor authentication, Role based access
Experts', technicians' data logs are available for future use cases
Advantages that transform your service operations
Faster diagnostics minimize vehicle downtime and improve service efficiency
Enhanced productivity through collaborative diagnostic capabilities
Real-time collaboration enables effective knowledge transfer and training
Reduced operational costs through efficient remote diagnostics
Connect experts and technicians across different locations seamlessly
i-RED Assist is a collaborative diagnostics solution that provides tele-diagnostics experience for vehicle dealerships and experts, enabling remote assistance through interactive features like chat, audio/video calls, and screen sharing.
i-RED Assist is platform-independent and can be used on desktop computers, tablets, and mobile devices, ensuring accessibility across different platforms.
Vehicle sharing allows secure transfer of active diagnostic sessions to remote experts, enabling collaborative troubleshooting without requiring physical presence.
No installation or extra plugins are required to start a remote assist session. The solution runs entirely in the web browser for immediate access.
i-RED Assist includes comprehensive security measures such as HTTP over TLS 1.2 (HTTPS), multi-factor authentication, and role-based access control to ensure secure remote sessions.
Yes, data logs from experts and technicians are captured and made available for future reference, training, and analysis purposes.
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