2. Products
  3. Remote Diagnostics
  4. i-RED Assist
REMOTE DIAGNOSTICS

i-RED Assist

Solution for collaborative diagnostics by providing tele-diagnostics experience for vehicle dealerships and experts

i-RED Assist

screen content
esc
~
1
2
3
4
5
6
7
8
9
0
-
+
del
tab
Q
W
E
R
T
Y
U
I
O
P
[
]
\
caps
A
S
D
F
G
H
J
K
L
;
'
ret
shift
Z
X
C
V
B
N
M
,
.
/
shift
fn
ctrl
opt
cmd
cmd
opt

Revolutionary Collaborative Diagnostics

Connect, collaborate, and solve vehicle issues remotely with experts

Transform Your Diagnostic Collaboration

i-RED Assist revolutionizes vehicle diagnostics by enabling seamless collaboration between technicians and experts regardless of their physical location. This tele-diagnostics platform bridges the expertise gap, allowing junior technicians to access senior expert support in real-time.

With comprehensive interactive features including chat, audio/video calls, screen sharing, and secure vehicle session transfer, i-RED Assist ensures that complex diagnostic challenges can be resolved efficiently, reducing vehicle downtime and improving overall service quality.

Real-time Collaboration
No Installation Required
Secure & Reliable
i-RED Assist Collaboration Interface

Key Highlights

Features that enable seamless remote diagnostic collaboration

Interactive

Provides simple GUI to use interactive features such as chat, audio call, video call, and screen sharing.

Platform Independent access

Can be used on desktop, tablet, as well as mobile devices.

Vehicle sharing

Secure vehicle session transfer to an expert for troubleshooting.

Easy to Use

No Installation or extra plugins required to start a remote assist session.

Secure

HTTP over TLS 1.2 (HTTPS), multi-factor authentication, Role based access.

Data Logs

Experts', technicians' data logs are available for future use cases.

Benefits

Advantages that transform your service operations

Reduced troubleshooting time enabling reduced vehicle down time

Faster diagnostics minimize vehicle downtime and improve service efficiency.

Improved workshop/expert efficiency

Enhanced productivity through collaborative diagnostic capabilities.

Helps train technicians by experts

Real-time collaboration enables effective knowledge transfer and training.

Cost effective

Reduced operational costs through efficient remote diagnostics.

Multi-location & collaborative diagnostics

Connect experts and technicians across different locations seamlessly.

Frequently Asked Questions

i-RED Assist is a collaborative diagnostics solution that provides tele-diagnostics experience for vehicle dealerships and experts, enabling remote assistance through interactive features like chat, audio/video calls, and screen sharing.

i-RED Assist is platform-independent and can be used on desktop computers, tablets, and mobile devices, ensuring accessibility across different platforms.

Vehicle sharing allows the secure transfer of active diagnostic sessions to remote experts, enabling collaborative troubleshooting without requiring physical presence.

No installation or extra plugins are required to start a remote assist session. The solution runs entirely in the web browser for immediate access.

i-RED Assist includes comprehensive security measures such as HTTP over TLS 1.2 (HTTPS), multi-factor authentication, and role-based access control to ensure secure remote sessions.

Yes, data logs from experts and technicians are captured and made available for future reference, training, and analysis purposes.

Ready to Get Started?

Transform your automotive diagnostics with our cutting-edge technology solutions

Connect Us