Support technician to solve complex diagnostic problems
With increase in number of features and safety functions, vehicle electronics is getting more complex, thus making repair and maintenance work even more challenging. There can be multiple occasions where expert assistance is needed.
However, with limited number of experts or experts stationed at other locations, their lack of availability for assistance can delay repair & maintenance and decrease overall efficiency of the workshop.
Technvil's i-RED Assist solution enables collaborative diagnostics by providing tele-diagnostics experience for vehicle dealerships and experts. To identify and solve complex problem in a vehicle, service technician in a workshop can connect with an expert and handover the vehicle for further troubleshooting.
Using i-RED Assist's ingenious features, service technicians can communicate with experts via audio call, video call or simple text chat and can also show exact problems in the vehicle to expert with help of live screen sharing over secured channel.
i-RED Assist provides a cost effective way to reduce troubleshooting time and improve efficiency of workshop resulting into faster turn around time for end customer.
Powerful features that enable seamless remote diagnostic assistance
Technicians can communicate with experts via high-quality audio and video calls for real-time assistance
Simple text chat functionality for quick questions and documentation of troubleshooting steps
Show exact problems in the vehicle to experts with help of live screen sharing over secured channel
All communications and screen sharing happen through encrypted and secured channels
Connect with experts from anywhere in the world to get immediate assistance
Faster troubleshooting reduces vehicle downtime and improves workshop efficiency
Products that complement the Remote Assistance solution
i-RED Assist is Technvil's solution for collaborative diagnostics that provides tele-diagnostics experience for vehicle dealerships and experts, enabling remote assistance for complex diagnostic problems.
Service technicians can connect with remote experts via audio calls, video calls, or text chat, and share their diagnostic screen in real-time over secured channels to get expert assistance.
Yes, all communication channels including audio, video, chat, and screen sharing are encrypted and secured to ensure the confidentiality of diagnostic information.
Remote assistance reduces troubleshooting time, improves workshop efficiency, provides access to expert knowledge regardless of location, and results in faster turnaround times for customers.
Yes, the platform supports multiple experts to join a diagnostic session, providing comprehensive expertise for complex issues.
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