With increase in number of features and safety functions, vehicle electronics is getting more complex, thus making repair and maintenance work even more challenging. There can be multiple occasions where expert assistance is needed. However, with limited number of experts or experts stationed at other locations, their lack of availability for assistance can delay repair & maintenance and decrease overall efficiency of the workshop.

Technvil’s i-RED Assist solution enables collaborative diagnostics by providing tele-diagnostics experience for vehicle dealerships and experts. To identify and solve complex problem in a vehicle, service technician in a workshop can connect with an expert and handover the vehicle for further troubleshooting.

Using i-RED Assist’s ingenious features, service technicians can communicate with experts via audio call, video call or simple text chat and can also show exact problems in the vehicle to expert with help of live screen sharing over secured channel. The solution particularly helps service technicians to seek faster support from remote expert by explaining nature of vehicle issue very clearly. i-RED Assist provides a cost effective way to reduce troubleshooting time and improve efficiency of workshop resulting into faster turn around time for end customer.